Please read the Terms and Conditions of this Customer Agreement carefully before you (the customer) make reservations and/or purchase a tour and/or tour-related products listed on monteverdeforest.com
This agreement with help you completely understand the rights and responsibilities of both yourself and Monteverde Forest Tours & Transfers.
By becoming a monteverdeforest.com customer, you agree that you have read, understand and agree with the following Terms and Conditions.
- Tours Cancellation Policy : 24 Hours
- Transportation Cancellation Policy: 48 hours
- Hotels Cancellation Policy : 48 hours in most hotels
- Packages Cancellation policy :7 Days
Your Responsibility
Before making reservations, it is your responsibility to read the fine print associated with your desired product :Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc..
Standard Reservation Process and Confirmation
1-Immediately after submitting your reservation/order, you will receive a Payment Link by email for your Reservation
2-Within 1 hour of submitting payment for your reservation/order, you will be notified via email of your reservation`s confirmation.
3 – A Confirmation will be sent to you via email after we confirm the payment of your reservation and all requirements and arrangements have been finalized for your tour/transport/hotel.
Tour details and contact information for the local tour operator will be included on your Confirmation for your convenience and reconfirmation purposes.
4 – Show your confirmation on tour day to your tour guide/driver or at the check-in desk on the day of your service. The Confirmations will serve as your proof of purchase.
Transportation Reservation Policies & Cancellation Policy
Please be ready at the given pick-up time and allow time for road conditions and other clients being picked-up along the way. Your guide and/or driver can only allow a 10-minute wait time.
If clients are not ready, the driver will ask the receptionist to indicate “No Show” at the time indicated.
Clients left behind are responsible for making arrangements to catch up with the trip at their own costs.
If you have not been picked-up within 10 minutes of your established pick-up time, please call our office.
- We prides itself in having flexible reservation and cancellation policies. Monteverde Forest will provide a refund should a service be cancelled due to inclement weather or safety concerns. No refund applies for services used (such as the cost of lunch, transport, etc,).
- Cancellations for transportation must be made no later than 48 hours prior to the service, in writing and acknowledged by Monteverde Forest.
- There are no refunds for no shows, last-minute cancellations or for portions of a service a client chooses not to participate in. If clients are granted a refund, the client is refunded according to how the payment was made.
Tour Amendments and Cancellation
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances. In case of cancellation, each participant will receive 100% of the amount paid.
Our Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1) To personalize your experience
(your information helps us to better respond to your individual needs)
2) To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
3) To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
4) To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5) To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page
Please Contact us if you have any other questions
Email : info@monteverdeforest.com
Whats App +506 8706 9148
Thank you for booking with Monteverde Tours & Transfers!